Cancellation Policy – Afrisoq One
At Afrisoq One, we understand that you may need to cancel orders. This policy explains your rights and the cancellation process.
1.1. Cancellation Window: You may cancel your order at any time before it is shipped or picked up by the delivery rider.
1.2. Order Status: Orders that are already shipped or in transit cannot be canceled.
2.1. Submit Request: Place a cancellation request via the “Orders” page in your account.
2.2. Confirmation: We will review your request and notify you of approval or rejection via email or in-app notification.
3.1. Refund Method: Refunds are issued to the original payment method.
3.2. Processing Time: Refunds take 7–14 business days after cancellation confirmation.
3.3. Fees: If cancellation occurs after shipping or during advanced processing, administrative or shipping fees may apply.
4.1. Reasons: We may cancel orders if:
The item is out of stock.
A payment issue is detected.
Provided information is incorrect or suspicious.
4.2. Notification: You will be notified immediately, and a full refund will be issued.
We reserve the right to update this policy at any time. Significant changes will be communicated via email or in-app notification.
Contact Us
support@afrisoq.com