Afrisoq One Return Policy
At Afrisoq One, we aim to ensure customer satisfaction and provide a safe, hassle-free shopping experience. This return policy outlines your rights and obligations when returning products purchased through our app.
1.1. Return Period: You may request a return within 7 days of order delivery.
1.2. Product Condition: Items must be unused and in original condition, including packaging and all accessories.
1.3. Non-returnable Items:
Perishable goods (e.g., food).
Opened or used products.
Custom-made items.
2.1. Submit Request: Place a return request via the “Orders” page in your account.
2.2. Review: We will review your request within 2–3 business days and notify you by email or in-app notification.
2.3. Return Arrangement: If approved, we will guide you on how to send the item back via our approved courier or direct drop-off.
3.1. Refund Method: Refunds are issued to the original payment method.
3.2. Processing Time: Refund may take 7–14 business days after return confirmation.
3.3. Shipping Costs: Shipping fees are non-refundable unless the item is defective or not as described.
4.1. Report Defects: Report any defects or discrepancies within 48 hours of receipt.
4.2. Inspection & Refund: Upon confirming the defect, you may return the item for a full refund, including shipping.
We reserve the right to update this policy at any time. We will notify you of significant changes via email or in-app notice.
Contact Us
support@afrisoq.com